Job Descriptions

IT ENGINEER

JOB DESCRIPTION

General Summary

Candidates for an IT Engineer position should have in-depth knowledge of networking hardware and software as well as technical understanding of software systems used in the organization.

Responsibilities of the position: Duties include but are not limited to 

Organizational responsibilites

• Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines.

Personal Responsibilities

• Developing, maintaining and supporting technical infrastructure, hardware and system software components.
• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.
• Analyzing and making recommendations for hardware and software standardization.
• Performing installation, maintenance and support of system software/hardware.
• Configuring, debugging and supporting multiple infrastructure platforms.
• Performing high-level root-cause analysis for service interruption recovery and creating preventive measures.
• Other duties as assigned.

Team Responsibilites

• Working with vendors, clients, carriers and technical staff on network implementation, optimization and ongoing management.
• Communicate in a positive and professional manner with all 4Wall Entertainment employees. 

Key Requirements

• A bachelor’s degree in a computer-related field and three to five years of experience installing and supporting PC and laptop hardware and software are standard requirements, willing to substitute work experience for formal education.
• Professional certifications such as the Cisco Certified Internetwork Expert (CCIE), CompTIA or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator). MCP or MCDST certification preferred.
• Proof of eligibility to work in the United States.
• Valid Driver’s License.
• Thorough knowledge of Microsoft Windows OS, Mac OSX, Microsoft Office for Windows and Mac, Outlook, mobile devices, and desktop systems and servers.
• Troubleshooting skills relating to PC's, printers, scanners, network infrastructure and phones, including cellular devices.
• Extensive knowledge of Active Directory, TCP/IP, DNS, DHCP.
• extensive knowledge of the development process, including specific documentation and quality assurance.
• experience in areas such as network design and implementation, LAN/WAN interfacing, security, internet protocols and TCP/IP, and server and network infrastructure.
• Must adhere to all company policies, SOPs, and other management directives. 

Physical Requirements

The job duties and tasks of this position require the employee to regularly sit. The employee may choose to stand and move within their working area. Regular use of computer monitors and a keyboard/mouse will be required. The employee must occasionally lift and/or move up to 2 pounds. Other physical requirements of the job include the ability to communicate. Generally, the employee will be in a temperature-controlled work environment set for general comfort.

Availability

• Must be available to work in the evenings and weekends, as required.

Position Location and/or Territory and Travel

• Position will require travel on occasion

Position Type

• Full-Time/Regular
• Based on the Fair Labor Standards Act (FLSA), management has analyzed this position and determined it to be exempt due to the Computer Employee Exemption.