Job Descriptions

SERVICE DEPARTMENT LEAD

JOB DESCRIPTION

General Summary 

The Service Department Lead is responsible for supervising the Service Department Technicians and for the more in-depth servicing and repair of all company-owned lighting and video equipment and all customer repairs. This includes providing technical support to customers as needed, implementing software updates, and working with the Purchasing Department on replacement part orders.

Responsibilities of Position: Duties include but are not limited to:

Organizational Responsibilities

• Maintain and operate per 4Wall quality standards in all work activities. 
• Actively encourage and participate with employee engagement and culture-building initiatives.

Personal Responsibilities

• Establish priorities, provide direction, assign tasks, coordinate and support the Service Department team to ensure productivity and instill initiative.
• Maintain high-level quality control within the department.
• Test, troubleshoot, repair and maintain the equipment, including providing technical support to customers as needed.
• Implement software updates as needed.
• Handle all RMA orders and return equipment back to inventory after repairs are completed, in a timely manner.
• Coordinate with the Purchasing Department on replacement part orders and follow-up to ensure that parts are received in a timely manner.  
• Wear the proper safety mask when painting at all times.
• Actively check and respond to 4Wall email while on the clock.
• Other duties as assigned.  

Team Responsibilities

• Learn and work in other departments within the Shop as requested by the Operations Manager or Shop Foreman.
• Communicate in a positive and professional manner with all 4Wall Entertainment employees. 
• Maintain the highest level of customer relations
• Work in a safe manner and report any safety concerns to your direct supervisor, Operations Manager, or General Manager

Key Requirements:

• Experience in the repair of equipment manufactured by some of the following vendors; ETC, Vari-lite, Martin, GrandMA, etc.
• Demonstrated technical/electronics training and/or experience.
• Must have good troubleshooting and repair skills.
• Must be able to take directions as well as multi-task in a fast-paced environment without supervision.
• Must have a solid work background, including recent consistent work experience. Gaps must be explainable.
• Must have a positive attitude, be team-oriented and have great customer service skills.
• Experience in entertainment lighting industry is strongly preferred.
• Must be willing to remain clean-shaven to wear a respirator and in order to pass the medical clearance for fit test.
• Must be able to lift 50 lbs.; duties include loading and unloading trucks, as well as moving projection equipment.
• Must be able to stand for long periods of time, climb ladders and safely use hand and power tools.
• High School Diploma or GED is required.
• Must be able to effectively communicate in English.

Physical Requirements

The job duties and tasks of this position require the employee to regularly stand and walk. Regular use of computer monitors and a keyboard/mouse will be required. The employee must regularly push, pull, bend, climb, reach, twist, and kneel as well as lift and/or move 50 pounds. Other physical requirements of the job include communication and visual acuity such as close vision, peripheral vision, depth perception and the ability to adjust focus. Generally, the employee will not be in a temperature-controlled work environment and may experience temperature variations due to local weather conditions.

Availability:

• Must be available to work in the evenings and weekends, as required.

Position Location and/or Territory and Travel:

• No to minimal travel required.

Position Type

• Full-Time/Regular
• Based on the Fair Labor Standards Act (FLSA), management has analyzed this position and determined it to be non-exempt.
• This position is considered safety-sensitive and will be subject to pre-employment and random drug testing.