Job Descriptions

ACCOUNT MANAGER

JOB DESCRIPTION

General Summary 

The Account Manager is responsible for developing strong relationships with new and existing customers.  Account Managers will liaise between customers and internal teams to ensure the timely and successful execution of the customers’ needs and requests.      

Responsibilities of Position: Duties include but are not limited to:

Organizational Responsibilities

• Providing excellent service to new and existing clients through continued communication to maintain and improve their relationship with the company

Personal Responsibilities

• Achievement of sales, profit, and strategic objectives as determined with Location Sales Manager and General Manager. 
• Analyzing of client needs, quoting prices, preparing the contract and closing orders 
• Ensure timely and successful delivery of products according to customer needs and objectives.
• Evaluating and reporting on lost sales activity 
• Communicating the equipment and services contracted to all 4Wall departments to ensure all details are covered
• Responsible for ensuring accurate and timely entries, per company standards, into the RentalWorks database.
• Coordinating outside contract services as required
• Other duties as assigned. 

Team Responsibilities

• Communicate in a positive and professional manner with all 4Wall Entertainment employees. 
• Attend and participate in sales meetings.  
• Maintain the highest level of customer relations
• Work in a safe manner and report any safety concerns to your direct supervisor or General Manager

Key Requirements

• 1-2 years of previous sales or customer service
• Familiarity with entertainment lighting, audio, and other special event equipment
• Excellent written and verbal communication skills
• Must be responsible, self-motivated, self-starter, personable and well organized
• Superior Customer Service skills to deal with both internal and external personnel
• Ability to manage multiple tasks simultaneously
• Must be able to effectively handle stressful situations and meet deadlines and goals
• Strong PC skills including: Word, Excel, PowerPoint and Internet.
• Must adhere to all company policies, SOPs, and other management directives. 

Physical Requirements

The job duties and tasks of this position require the employee to regularly sit. The employee may choose to stand and move within their working area. Regular use of computer monitors and a keyboard/mouse will be required. The employee must occasionally lift and/or move up to 50 pounds. Other physical requirements of the job include the ability to communicate. Generally, the employee will be in a temperature-controlled work environment set for general comfort.

Availability

• Must be available to work in the evenings and weekends, as required.

Position Location and/or Territory and Travel

• Position will require travel on occasion

Position Type

• Full-Time/Regular
• Based on the Fair Labor Standards Act (FLSA), management has analyzed this position and determined it to be exempt due to the Administrative Exemption.