Job Descriptions

IT SUPPORT ANALYST

JOB DESCRIPTION

General Summary 

Candidates for a desktop support analyst position should have extensive experience with desktop hardware, software applications, operating systems, and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.

Responsibilities of Position: Duties include but are not limited to:

Organizational Responsibilities

• Provide a friendly, personal demeaner with a willingness to interact.
• Provide professional and friendly services.
• Commits self to the Company Values and acknowledges dedication to providing excellent service for our users and internal team.

Personal Responsibilities

• Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.
• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.
• Analyzing and making recommendations for hardware and software standardization.
• Creating user accounts and managing access control based on company policies
• Other duties as assigned.

Team Responsibilities

• Ability to work safely and prevent personal injury.
• Commitment to the safety of fellow co-workers and users, and the ability to demonstrate that commitment through daily actions.

Key Requirements

• Thorough knowledge of Microsoft Windows OS, Mac OSX, Microsoft Office for Windows and Mac, Outlook, mobile devices, and desktop systems and servers.
• Troubleshooting skills relating to PC's, printers, scanners, network infrastructure and phones, including cellular devices.
• General knowledge of Active Directory, TCP/IP, DNS, DHCP.
• Computer networking.
• A bachelor’s degree in a computer-related field and three to five years of experience installing and supporting PC and laptop hardware and software are standard requirements, willing to substitute work experience for formal education.
• Professional certifications from entities such as HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator). MCP or MCDST certification preferred.
• Customer service experience a plus.
• Proof of eligibility to work in the United States.
• Valid Driver’s License.
• 21+ years of age.
• Must adhere to all company policies, SOPs, and other management directives. 

Physical requirements

The job duties and tasks of this position require the employee to regularly sit. The employee may choose to stand and move within their working area. Regular use of computer monitors and a keyboard/mouse will be required. The employee must occasionally lift and/or move up to 2 pounds. Other physical requirements of the job include the ability to communicate. Generally, the employee will be in a temperature-controlled work environment set for general comfort.

Availability

• Must be available to work in the evenings and weekends, as required.

Position Location and/or Territory

• This position is located in Las Vegas, NV

Position Type

• Full-Time/Regular
• Based on the Fair Labor Standards Act (FLSA), management has analyzed this position and determined it to be non-exempt.