Job Descriptions

OPERATIONS MANAGER

JOB DESCRIPTION

General Summary

The Operations Manager has primary responsibility of providing oversight, coordination, supervision, planning, administration, training and logistical support to the Shop, as well as to the Account Team. This role requires superior organizational skills that help in driving continuous improvement surrounding operations, clients, and employees. The Operations Manager will build rapport with both internal and external clients and strive to maintain business commitments that allow fulfillment of defined service agreements. The Operations Manager will build a high-performance team by exercising superior judgment and the proper balance of command and control. 

Responsibilities of Position: Duties include but are not limited to:

Organizational Responsibilities

• Overall and in partnership with the Regional General Manager, the Operations Manager will meet defined objectives.
• Achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; and identifying trends.
• In conjunction with RGM, meet operations financial objectives by forecasting requirements, scheduling expenditures, analyzing variances and finding more financially-efficient options.
• Maintain and operate per 4Wall quality standards in all work activities.
• Actively encourage and participate with employee engagement and culture-building initiatives.

My Responsibilities

• Ensure proper recruiting, training, coaching, and disciplining of employees; appraise, review and communicate expectations of performance; determine and review compensation actions; enforce policies and procedures.
• Develop, analyze and improve facility operations systems by determining product flow, product handling systems and storage requirements.
• Implement, enforce, and provide feedback on standard operating procedures; develop processes for receiving product, equipment utilization, inventory management, and shipping.
• Oversee staff levels in the shop; determine short- and long-term staffing needs while keeping location labor budgeting in mind.
• Work with the sales and operations staff to identify equipment shortages and determine the proper resolution, whether through purchasing or subrenting necessary equipment.
• Work with the sales staff and project managers to help track costs on jobs and identify areas of possible savings.
• Coordinate and schedule labor and freelance event personnel as required.
• Coordinate and facilitate travel and accommodations of freelance staff who are hired to work on projects that require travel.
• Support the Shop Foreman and Safety Coordinator in ascertaining the needed resources to follow the 4Wall Safety Program. 
• Coordinate and arrange routine maintenance and repairs for the facility.
• Other duties as assigned.

Team Responsibilities

• In accordance with 4Wall policies and applicable law, participate in interviews, hiring, training, development, recommending performance evaluations, resolving problems, and recommending discipline and/or termination of staff members when appropriate,.
• Communicate in a positive and professional manner with all 4Wall Entertainment employees. 
• Ensure all team members maintain accountability and the highest level of customer relations.
• Work in a safe manner and report any safety concerns to your direct supervisor, Operations Manager, or General Manager
• Ensure that all employees, vendors, outside contractors, etc. are operating all job tasks, functions and equipment in a safe manner per company policy.  Ensure that employees feel comfortable reporting any workplace hazards or safety concerns.

Key Requirements

• 2-3 years of experience in the entertainment lighting industry; understanding and knowledge of theatrical lighting, staging, rigging, and entertainment equipment required.
• 2+ years of leadership experience; demonstrated leadership skills and ability to direct, coach, mentor, support and develop team members.
• Experience managing a budget required.
• Working knowledge of warehouse functions and operations, such as security and safety programs.
• Computer skills, including working knowledge of the internet, Outlook, Excel, facilities systems and the ability to learn new software.
• Must be able to give directions as well as multi-task in a fast-paced environment without supervision.
• Must have a positive attitude, be team-oriented and have great customer service skills.
• Must possess outstanding communication skills, both written and verbal, with strong ability to speak with poise
• High school diploma or GED is required.
• Must be able to effectively communicate in English.

Physical Requirements

The job duties and tasks of this position require the employee to regularly sit. The employee may choose to stand and move within their working area. Regular use of computer monitors and a keyboard/mouse will be required. The employee must occasionally lift and/or move up to 50 pounds. Other physical requirements of the job include the ability to communicate. Generally, the employee will be in a temperature-controlled work environment set for general comfort.

Availability

• Must be available to work in the evenings and weekends, as required.

Position Location and/or Territory and Travel

• No to minimal travel required.

Position Type

• Full-Time/Regular
• Based on the Fair Labor Standards Act (FLSA), management has analyzed this position and determined it to be exempt due to the Executive Exemption.
• This position is considered safety-sensitive and will be subject to pre-employment and random drug testing.