4Wall Careers

Account Manager

Join 4Wall Europe - a global video, lighting, rigging company. With 3 UK locations and 12 across the US, 4Wall works with some of the best-known brands and artists around the world, delivering the very latest video, lighting and rigging equipment.

We are seeking an experienced Account Manager to account manage events (exhibition, physical, hybrid and virtual), working closely with the team at our HQ in Harlow. You will be responsible for managing and developing designated client accounts and acting as a single point of contact to maintain, develop and manage key client requirements.

We’re looking for a candidate with extensive account management experience working with a variety of high end clients in the AV live events sector, covering exhibition, corporate and beyond.  The ideal candidate will also have a wealth of technical knowledge and experience.

The successful candidate will have excellent account management skills, the ability to multitask and should thrive under pressure in a fast-paced environment.

Primary Responsibilities

• Acting as a main point of contact for designated accounts, you will account manage a variety of events from the point of quotation through to delivery.
• You will provide professional and technical advice, managing clients’ requirements, liaising as to client specifications and operational deliverables to ensure consistently high client satisfaction levels are achieved.
• On occasions and when required, assisting with the supervision of the on-site technical team, external crew and the management of equipment.
• Liaising with clients and our technical and Ops teams both in advance of and during an event to ensure that the client receives the highest level of service at all times.
• Contributing to post-event review meetings and regular Sales meetings.
• In addition to maintaining excellent working relationships and nurturing your client base, you will promote our services and identify new opportunities to secure future business.

Qualifications and pre-requisites

• Experience in account management of high end live technical events (experience in the account management of exhibition events would be advantageous)
• A broad technical understanding (ideally across all areas of video, sound, lighting and IT).
• Commercial awareness and Budgetary skills - demonstrate a clear understanding of company business and the ability to effectively balance cost, quality and ensure profitability.
• The ability to work well in a fast-paced environment.
• Flexibility – the ability to facilitate overtime including early mornings, late evening, and some weekend working.
• The ability and willingness to travel – it is expected that you will predominantly be working in our head office in Harlow, Essex, however you will need to travel further afield as required.
• Highly client focused (as delivering the best quality service to our clients is at the heart of what we do)
• A great team player.

Working hours

Full time.

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If you are self-motivated, flexible and have the required skills and abilities together the desire to work in a company who are committed to career growth and development, apply now.